Here's a few of the most common ones that you may find helpful. If you need any further help please ring one of our consultants on 07859 892 523, who will be only too willing to deal with your enquiry.
How do I make changes to my order?
If you need to arrange/rearrange or pay an outstanding balance on your order you can do all of this online. Have your order number ready, login and make your required changes online.
Do you sell 4'0" or 2'6" beds?
Yes, we have several models that are available in 2'6" and 4'0" sizes. Look out for beds on our website that have these size symbols.
SS - 'small single' (2'6" bed) SD - 'small double' (4'0" bed)
Do you sell special size beds?
Yes, we can supply special sizes, shorter beds, longer beds, wider beds etc. Please email us on info@mychoicebeds.co.uk with your requirements.
Do you sell Sofa beds or Futons?
We currently have a range of sofa beds available to purchase online.
Which payment methods do you accept?
We accept the following Credit Cards and Debit Cards, Mastercard, Visa Credit, Visa Debit, Switch, Solo, Electron and International Maestro.
When I place an order, what happens next?
You will receive a confirmation e-mail within 48 hours with your order details, and as soon as your goods are available we will contact you to arrange delivery. There is no need to chase your order and if the delivery should extend longer than the lead time given we will usually contact you.
Is your site secure?
Please don't worry about sending your credit or debit card details via our website. All transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser. The encryption technique we use is standard for e-commerce and is certified by VeriSign, the world's most respected certification body for Internet firms. This means that the information you send us cannot be read by anyone other than My Choice Beds team.
Will you pass my details on to anyone else?
My Choice Beds guarantee that we will never pass your details to any third party.
How can I check on the progress of my order?
We will contact you to arrange delivery as soon as your ordered goods are available and there is no need to chase your order, if the delivery exceeds the estimated lead time quoted we will usually contact you.
How much is the delivery charge?
Please refer to the delivery information section for full details.
What days do you deliver?
Deliveries will usually be Monday to Friday.
How will my delivery be arranged?
As soon as your goods are available a despatch coordinator will ring to agree a mutually convenient day for delivery. As we operate fast paced transit warehouses, we are unable to hold goods and need to deliver to you as soon as possible.
Where do you deliver?
We can deliver to all Mainland England and Wales, the Isle of Wight, Northern Ireland and Scotland.
What is your guarantee?
All products carry a minimum one year guarantee.
What if the goods are damaged on delivery?